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Difficult conversations : craft a clear message, manage emotions, focus on so…
You have to talk with a colleague about a fraught situation, but you're worried that they'll yell or blame you or shut down. You fear your emotions could block you from a resolution. But you can communicate in a way that's constructive - not combative. Difficult Conversations walks you through: 1.Uncovering the root cause of friction 2.Maintaining a positive mind-set 3.Untan…
- Edisi
- -
- ISBN/ISSN
- 9781633690783
- Deskripsi Fisik
- ix, 110 pages ; 18 cm.
- Judul Seri
- Management dan Leadership
- No. Panggil
- 658.4 Har d
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