You have to talk with a colleague about a fraught situation, but you're worried that they'll yell or blame you or shut down. You fear your emotions could block you from a resolution. But you can communicate in a way that's constructive - not combative. Difficult Conversations walks you through: 1.Uncovering the root cause of friction 2.Maintaining a positive mind-set 3.Untan…
Whether you're dealing with a problem employee or praising the good work of a colleague, you need to communicate in a way that promotes positive change in others. Giving Effective Feedback quickly walks you through the basics of delivering feedback that gets results, including: 1. Choosing the right time to talk 2. Engaging in productive dialogue 3. Helping both star and struggling performer…
Buku Komunikasi Interpersonal: Interaksi Keseharian ini memaparkan sisi interpersonal dalam berkomunikasi. Pembahasan mengacu kepada pentingnya komunikasi sebagai pemenuhan kebutuhan manusia yang mendasar. Dari sini, akan diketahui seberapa besar individu membutuhkan hubungan interpersonal. Penekanan berlanjut kepada teori, model, dan prinsip komunikasi interpersonal, lalu konflik berikut respo…
There are many moments in life when you have to ask someone a critical question that could determine your salary, whether you have a spouse, whether you get a job—your entire future. Do you know how to get the answer you want? Do you understand how much influence you actually have over your fate? The truth is, how that person is going to respond depends more on what's going on in your head th…
Salah satu aktivitas yang menonjol dalam kehidupan sehari-hari adalah komunikasi interpersonal. Bentuknya bermacam-macam, misalnya sekedar bertegur sapa, bertukar pikiran, diskusi, koordinasi, lobi, negoisasi, konseli, wawancara, debat, dan sebagainya. Oleh karena komunikasi interpersonal merupakan aktivitas yang dominan, maka sudah saatnya kita memahami lebih cermat prinsip dan teori yang r…