Surviving dreaded conversations : talk throgh any difficult situation at work

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Surviving dreaded conversations : talk throgh any difficult situation at work

Flagg, Donna - Nama Orang;

There is no need to continue dodging, procrastinating, sugarcoating, and fearing dreaded workplace conversations.

Surviving Dreaded Conversations gives you everything you need to get through the difficult, face-to-face talks we all encounter at the office. Whether it`s firing an employee, asking for a raise, or delivering bad news to a client, author Donna Flagg-business and communications expert and consultant to some of the finest organizations in the world-shows you how to stop putting off these uncomfortable conversations and start successfully facing them head-on.

Filled with tips, strategies, exercises, and easy-to-memorize scripts, Surviving Dreaded Conversations is packed with practical advice to help you get through- and get over-the challenges presented by awkward and unpleasant discussions at work.