Difficult conversations : craft a clear message, manage emotions, focus on solution

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Difficult conversations : craft a clear message, manage emotions, focus on solution

Harvard Business Review - Badan Organisasi;

You have to talk with a colleague about a fraught situation, but you're worried that they'll yell or blame you or shut down. You fear your emotions could block you from a resolution. But you can communicate in a way that's constructive - not combative.

Difficult Conversations walks you through:

1.Uncovering the root cause of friction
2.Maintaining a positive mind-set
3.Untangling the problem together
4.Agreeing on a way forward

Ketersediaan

Cadangan (Cadangan) 658.4 Har d c.1

30519

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Informasi Detail

Judul Seri: Management dan Leadership
No. Panggil: 658.4 Har d
Penerbit: Boston : Harvard Business Review Press., 2016
Deskripsi Fisik: ix, 110 pages ; 18 cm.
Bahasa: English
ISBN/ISSN: 9781633690783
Klasifikasi: 658.4
Tipe Isi: -
Tipe Media: -
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Edisi: -
Subjek: Manajemen
Interpersonal Communication
Info Detail Spesifik: -
Pernyataan Tanggungjawab: Harvard Business Review

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