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The heart of change : real life stories of how people change their organizations

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"...the core of the matter is always about changing the behavior of people, and behavior change happens in highly successful situations mostly by speaking to people's feelings. This is true even in organizations that are very focused on analysis and quantitative measurement, even among people who think of themselves as smart in an M.B.A. sense. In highly successful change efforts, people find ways to help others see the problems or solutions in ways that influence emotions, not just thought. Feelings then alter behavior sufficiently to overcome all the many barriers to sensible large-scale change. Conversely, in less successful cases, this seeing-feeiing-changing pattern is found less often, if at all."

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Ketersediaan

Informasi Detail

Judul Seri

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No. Panggil

658.402 Kot t

Penerbit

Boston : Harvard Business Review Press., 2002

Deskripsi Fisik

xiii, 188 hlm. : 23 cm.

Bahasa

English

ISBN/ISSN

9781422187333

Klasifikasi

658.402

Tipe Isi

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Tipe Media

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Tipe Pembawa

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Edisi

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Subjek

Manajemen Organisasi

Info Detail Spesifik

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Pernyataan Tanggungjawab

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Versi lain/terkait

Lampiran Berkas

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