Gaya APA

Eliason, F. (2012). @ Your service : hoew to attractnew customer, icrease sales, and groww your business using simple customer service techniques . New Jersey: Wiley.

Gaya MLA

Eliason, Frank. "@ Your service : hoew to attractnew customer, icrease sales, and groww your business using simple customer service techniques". New Jersey: Wiley, 2012. Text.